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Better service or lip service?

Article Abstract:

Most traveller were largely unaware of a nationwide rollout by 14 airlines of customer service initiatives on Dec 16, 1999. The initiatives cover a range of typical traveler complaints, from reassurances about finding lost luggage to holding telephone reservations for at least 24 hours to allow for comparison airfare shopping. The airlines including all the major carriers joined in the initiatives as a voluntary response to head off Congress from enacting a tougher Passenger Bill of Rights.

Intnl & Territorial Air Service

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The leg space

Article Abstract:

United Airlines and American Airlines are studying if more legroom on airline jets would lead to more customers. United is adding up to 5 inches of legroom in the first six to 11 rows in its coach section while American removed two rows of seats from all of its coach sections. The changes have generally been received favorably by fliers such as Scott Brennan. An automotive finance specialist, Brennan, who stands 6-foot-4 said the airplane cabins are roomier than before.

Airlines, United Air Lines Inc.

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Older flight attendants fill skies with wit, wisdom

Article Abstract:

Commercial airlines are hiring more older flight attendants in their services as they try to bring more diversity in employment. Senior citizens are oftentimes cited as good employee examples to other flight attendants, owing mainly to their integrity and work ethic. However, Attorney Don Feare said that airlines may want senior citizens because they cost less and cannot have higher retirement benefits.

Labor force information

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