A Note on Tipping and Employee Peceptions and Attitudes
Article Abstract:
Not much research has been done on work motivation related to tipping. It is hypothesized that employees having feedback through gratuities will be more satisfied and more motivated than employees without such feedback. The boundary role nature of such jobs in organizational framework is considered. Conflict between management and and customer needs is common. A five-star hotel in Jerusalem provided nearly three hundred employees for questionnaire research. Role conflict was measured with a fairly common scale and a new three point scale. A six-item scale is devised to analyze attitudes toward customers, a five item scale is used to measure general job satisfaction, a four-item scale is used to measure pay satisfaction and single item measures of service and reward links as well as a service quality evaluation is used. Tables of correlations coefficients are included. Employee status proved to moderate the effects of tipping.
Publication Name: Journal of Occupational Psychology
Subject: Psychology and mental health
ISSN: 0305-8107
Year: 1983
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Subjective metaphysics and learning from experience: the causal psychology of rational choice
Article Abstract:
Individual rationality is measured by one's ability to make decisions based upon information deemed relevant to the situation. The process of making decisions may be clear, but judging what is relevant information depends on the individual's set of assumptions called subjective metaphysics. Within this framework, the abstract definition of rationality becomes questionable when one takes into consideration that different cultures have different assumptions with which empirical reality is perceived.
Publication Name: Journal of Economic Psychology
Subject: Psychology and mental health
ISSN: 0167-4870
Year: 1996
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A comparison of attitudes towards risk among business managers
Article Abstract:
Experimental investigation of comparisons in attitudes between risk and non-risk managers is discussed. Managers responded to hypothetical business decisions and were measured by profit, break even, and loss effects criteria.
Publication Name: Journal of Occupational Psychology
Subject: Psychology and mental health
ISSN: 0305-8107
Year: 1981
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