Lucent Technologies' 'Project Atlas' sets workplace standard

Article Abstract:

Lucent Technologies won the 1999 International Development Research Council's (IDRC) Best Practice Workplace Award for coming up with a creative workplace reconfiguration. The reconfiguration enabled the firm's research and development employees to redirect their talents and energies from pure research to product development. At the same time, the reconfiguration would save the firm $200 million over a 10-year period. Among the highlights of the redesigned workplace are a shared services corridor, transient workstations for visitors and project work rooms for long-term projects.

Telephone Equip NEC, Innovations, Telecommunications equipment industry, Achievements and awards, Lucent Technologies Inc., Work environment, LU, Telephone equipment

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BellSouth plans a pro-environment expansion that boost the bottom line

Article Abstract:

BellSouth's planned consolidation of its 13,000 employees in its three new business centers along Atlanta's rapid-transit line was a corporate decision that took into consideration the company's profitability and concern for the environment. By concentrating the firm's employees in the three business centers, BellSouth will significantly reduce its real estate expenses. At the same time, the move will mean fewer cars and, consequently, lesser pollution and congestion for the city of Atlanta.

Wired Telecommunications Carriers, Telephone Communications, Telephone communications, exc. radio, Telephones, Planning, Telecommunications services industry, Telecommunications industry, Telephone services, BellSouth Corp., Atlanta, Georgia

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The call center location curve: sophistication, site selection complexity increase

Article Abstract:

The once lowly call center has evolved in the late 1990s to become a major front-office concern. For many offices, the call center has become a strategic weapon in customer satisfaction and maximizing market share. Formerly relegated to back offices where they were rarely seen or heard, call centers in big corporations have their own facilities. Employing sophisticated technology, call centers are at the forefront of online orders, electronic mail and data transfers over the Internet.

Telephone Management Systems, Evaluation, Telecommunications systems, Corporations, Call accounting systems

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