Business process redesign and organization development: enhancing success by removing the barriers
Article Abstract:
The recent popularity of the reengineering approach to changing the way work is done in organizations, combined with even more recent reports of failures in using this approach, motivate this article. The authors, a business process redesign (BPR) and an organization development (OD) practitioner, draw on their experiences, including five cases of organizational change, to ask whether OD could provide a framework of organizational understanding and change management that would enable BPR to be implemented successfully. The difficulties of collaboration across these two disciplines are explored. These include the different histories and approaches used as well as differences in language, values, and organizational arrangements. The cases suggest that although an OD framework enhances the likelihood of BPR success, more research is needed in this area. Additional variables to explore are the client organization's knowledge base, the roles of the consultants in the change effort, and their mutual relationship. (Reprinted by permission of the publisher.)
Publication Name: Journal of Applied Behavioral Science
Subject: Social sciences
ISSN: 0021-8863
Year: 1998
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Conversion processes in leadership succession: a case study
Article Abstract:
This article explores organization members' experience of leadership succession. According to a model of change as a process of loss and substitution, leadership transition is a conversion process that succeeds when followers transfer their allegiance from the predecessor - and that person's view of reality - to the successor. During a study of a development corporation project to establish worker-owned food stores, a change in directors occurred. Based on observations and interviews with the two directors, corporation board members, trainees, and lenders, the author found that those who remained with the project underwent a paradigm shift and repudiated the former director's views and policies. The findings illustrate the mechanisms of segregation, repudiation, annihilation, and rewriting history associated with the conversion process. The author concludes with implications of the findings for planned succession efforts. (Reprinted by permission of the publisher.)
Publication Name: Journal of Applied Behavioral Science
Subject: Social sciences
ISSN: 0021-8863
Year: 1989
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Accelerated business transformation and the role of the organization architect
Article Abstract:
New approaches to business transformation are emerging to address significant need and to serve as successors to reengineering, which has acquired a reputation for being slow and ineffective. These approaches require new, innovative methods that target, integrate, and rapidly implement total business solutions. This article presents one particular accelerated approach. Like other approaches, the key to success with an accelerated method is a closer blending among the business process redesign, information technology, and organization development disciplines to help clients pursue an appropriate course for dramatic business improvement. Within this method, the organization architect role plays a significant part in enhancing interdisciplinary work and accelerating business transformation. (Reprinted by permission of the publisher.)
Publication Name: Journal of Applied Behavioral Science
Subject: Social sciences
ISSN: 0021-8863
Year: 1998
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