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Predicting employee aggression against coworkers, subordinates and supervisors: the roles of person behaviors and perceived workplace factors

Article Abstract:

A sample of 136 full-time male employees has shown links between personal factors, such as consumption of alcohol and past history of aggression, and aggression displayed to fellow workers, though organizational factors are more important for aggression displayed to supervisors.

Author: Barling, Julian, Greenberg, Liane
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Behavior
Subject: Social sciences
ISSN: 0894-3796
Year: 1999
Aggressiveness (Psychology)

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Anger in the workplace: an emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates

Article Abstract:

Research on anger at work, and how it is perceived at different levels in the hierarchy, is examined in detail. Hate tends to be linked to humiliation, and subordinates are not as likely to be confrontational.

Author: Fitness, Julie
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Behavior
Subject: Social sciences
ISSN: 0894-3796
Year: 2000
Anger

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An examination of service-related antecedents to retail store performance

Article Abstract:

The effect of management attitudes on the performance of sales personnel is examined in detail for the retail industry, both in terms of customer perceptions and corporate financial performance.

Author: Burke, Michael J., Borucki, Chester C.
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Behavior
Subject: Social sciences
ISSN: 0894-3796
Year: 1999
GENERAL MERCHANDISE STORES, Retail industry, Retail trade, Superstores, Retail stores

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Subjects list: Research, United States, Brief Article, Human resource management, Employee discipline, Employee motivation
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