Improving customer satisfaction through call center data mining

Article Abstract:

According to the customer call data research of Edmonton Transit System in Alberta, a large number of calls were made by parents inquiring about their children's conduct on buses. The services of ETS to provide clarity on customer satisfaction trends by analyses of call center data are discussed.

Surveys, Customer satisfaction, Call centers, Call centres

---

Smaller but still smart VSAT

Article Abstract:

Very small aperture terminal (VSAT) systems are now available for marine communications and are cheaper than Inmarsat services. The first of these systems were large and costly, but smaller terminals are being used today, allowing more ships to use the systems.

Radiotelephone communications, Cellular and Other Wireless Telecommunications, Marine Mobile Radio Services, Installation, Innovations, Economic aspects, Marine radio, Technology installation instructions, Very small aperture terminals

---

The case for policy manuals

Article Abstract:

The significance of policy and procedures maintenance manual is discussed.

Automotive Repair Services, Automotive Repair and Maintenance, Automotive Repair Shops, Usage, Motor vehicles, Automotive maintenance, Procedure manuals

Similar abstracts:

• Abstracts: Counting the cost of certification. Close cooperation. Confidence versus caution
• Abstracts: Gensets provide range of power solutions. Machinery in ships completed in 1980. Propelling the American revolution
• Abstracts: Falls among older adults--risk factors and prevention strategies. The 2001 national household travel survey: a look into the travel patterns of older Americans
• Abstracts: Investigating factors that influence individual safety behavior at work. Analysis of non-fatal and fatal injury rates for mine operator and contractor employees and the influence of work location
• Abstracts: Heading in the right direction. Cutting the cable. Radar removes cargo contact

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.