OCTA improves bus service by 'putting customers first'
Article Abstract:
The planning and implementation of the Orange county (Calif.) Transportation Authority's (OCTA) "Putting Customers First" program are discussed. It aim is to improve the quality and efficiency of bus service. 10 new supervisory positions to ensure timely service and changes in the bus book providing route and schedule information are primary initiatives under this program.
Publication Name: Metro
Subject: Transportation industry
ISSN: 1098-0083
Year: 2003
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The challenge of reviving public transit in New Orleans
Article Abstract:
The impact of hurricane Katrina on New Orleans public transport system was tremendous. William Deville, general manager of the New Orleans Regional Transit Authority (RTA) talks about restoring bus and streetcar service, challenges faced after hurricane and damages caused to transport.
Publication Name: Metro
Subject: Transportation industry
ISSN: 1098-0083
Year: 2006
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The dos and don'ts of passenger service guides
Article Abstract:
The importance of the provision of clear, concise and easy-to-understand passenger information and maps to riders, by transit agencies, is emphasized. The designing of effective transit service information is discussed.
Publication Name: Metro
Subject: Transportation industry
ISSN: 1098-0083
Year: 2004
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