A week in the life of Emma Belpietro

Article Abstract:

Working with the business sector is more satisfying than selling leisure products over the counter, according to Emma Belpietro, co-owner of Pyxis Travel in Brescia, Italy. Much of her contact with clients is over the phone, and she finds that the anonymity of the phone often obliges her to move away from her role as a professional travel consultant and to listen to clients' problems. She believes that Italian tour operators are offering very good deals, but that these deals will not persuade people to travel to a destination that has become unfashionable.

Belpietro, Emma

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A week in the life of Nina Nodland

Article Abstract:

Berg-Hansen Reisebureau Managing Director Nina Nodland describes the activities of a typical week with the travel agency in Stavanger, Norway. She travels to Oslo to meet with other travel agents to debate the problem of European air traffic controller strikes. Internal activities include visiting staff who work for the agency within the buildings of corporate clients, and meeting with union representatives to discuss individual pay rises. The weekly staff meeting discusses the Scandinavian Airlines System decision to cut ticket sales commissions to 4%.

Management, Nodland, Nina, Berg-Hansen Reisebureau A/S

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A week in the life of Michael Gatt

Article Abstract:

Client satisfaction is extremely important, according to Michael Gatt, co-owner of Howards Travel in Sliema, Malta. He is willing to dedicate a great deal of time to his clients, and this is reflected in the company's high levels of client loyalty. His company undertakes a lot of business with commercial houses, while its package holiday business is relatively limited. He is very involved in planning the first world congress of the International Academy of Cosmetic Dermatology, to be held in Malta in Jan 1999.

Travel industry, Gatt, Michael, Howards Travel

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