Learn customer service lessons from Nordstrom's ... and Wal-Mart!
Article Abstract:
The survey conducted by National Retail Federation on more than 8,600 consumer responses, ranked Nordstrom and Wal-Mart as the best service providing companies. This survey emphasized the importance of customer service in increasing the sales.
Publisher: Kane Communications, Inc.
Publication Name: Souvenirs, Gifts, and Novelties
Subject: Travel industry
ISSN: 0038-4968
Year: 2006
Surveys, Customer service, Consumers, Support services
Publication Name: Souvenirs, Gifts, and Novelties
Subject: Travel industry
ISSN: 0038-4968
Year: 2006
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One negative experience can keep many customers away
Article Abstract:
Details of the customer dissatisfaction study conducted by the Verde Group and Baker Retailing Initiative, Wharton are presented. Study found that one negative shopping experience can turn away many customers.
Publisher: Kane Communications, Inc.
Publication Name: Souvenirs, Gifts, and Novelties
Subject: Travel industry
ISSN: 0038-4968
Year: 2006
Analysis, Customer satisfaction
Publication Name: Souvenirs, Gifts, and Novelties
Subject: Travel industry
ISSN: 0038-4968
Year: 2006
User Contributions:
Comment about this article or add new information about this topic:
Subjects list: United States
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