Abstracts » Travel industry

The Peter Principle

Article Abstract:

Many companies make the mistake of promoting a particular employee who has shown ability in a certain area, only to find that the person concerned cannot deal with all the responsibilities of the new role. This trend was identified some years ago by Dr Lawrence J. Peter and Raymond Hull, and became known as the 'Peter Principle.' It is very important to ensure that a realistic assessment is made of a person's capabilities is made, and to consider whether a new role would be beneficial or not. The company must be run for the benefit of everyone, not just in order to allow a few people to progress rapidly.

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Good feelings

Article Abstract:

Management listening skills are essential for developing good relationships with employees but the capacity for empathy is equally important. Servant-leaders must understand and empathize with others and recognise their individuality. A first step in developing empathy for staff is understanding personal expectations.

Study and teaching, Empathy

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Personal awareness

Article Abstract:

The concept of personal awareness in the work place can ultimately create better businesses. Managers should examine attitudes to customers, staff and organisation. Businesses should be led by vision and values which have been carefully thought about.

Self-perception, Self image

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