The world on a platter

Article Abstract:

Travel agents and tour operators report growing demand for customized and personalized vacations. Organizers of tailor-made trips find that they need to have increasingly specialized knowledge. The leading travel agents and tour operators include Abercrombie & Kent, Heritage Tours, Churchill & Turen and Bliss Tours.

Author: Whitlock, Stephen
Planning, Travel agents, Vacations, Services, Tour operators

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The urge to merge

Article Abstract:

The airline industry is undergoing a period of consolidation in 2001 with a number of American companies merging. The airlines feel these mergers will be beneficial, but for customers it will mean less choice and possibly increased prices.

Author: Whitlock, Stephen
Economic aspects, Mergers, acquisitions and divestments, Acquisitions and mergers, Airlines, Quality management, Customer service

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Is there a private plane in your future?

Article Abstract:

Frequent flyers are moving towards a new concept in private jets, fractional ownership, whereby a portion of a plane is purchased, guaranteeing that the plane will be available at short notice.

Author: Whitlock, Stephen
Management, Usage, Air travel, Jet airplanes, Jet planes

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