Customer business

Article Abstract:

The consumers of today are noticeably demanding for quality customer service, which refers to meeting the needs and expectations of customers according to their standards. Firms are expected to anticipate what a customer wants and respond in a consistent basis since it is they who hold the key to business economy. Customer Focused Systems president Suzanne Mikulin supports that 80% of the American work force is involved in customer service.

Customer satisfaction

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Customer service: what does it mean to your bottom line?

Article Abstract:

Providing good customer service means finding the right front-line personnel to do the job. Employees ideal for customer service are those who actively participate in discussions involving service, enjoy being with people, show good judgment and express concern for the details of their jobs. Managers must also show their commitment to customer service by supporting and rewarding the service-related initiatives of their employees.

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Keep them calling! Superior service on the telephone

Article Abstract:

Businesswomen must realize that customers calling on the telephone should be handled properly so that their accounts are maintained. Creating positive client-vendor relationships involves developing proper attitudes, making basic telephone protocols work, staying positive and learning to respond to angry callers. Complaints should be viewed as challenges in improving customer relations.

Methods, Column, Telephone etiquette, Business etiquette

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