Journal of Organizational Excellence 2001 - Abstracts

Journal of Organizational Excellence 2001
TitleSubjectAuthors
A case study of implementing emotional intelligence programs in organizations.BusinessCherniss, Cary, Caplan, Robert D.
A framework for successful e-technology implementation: understand, simplify, automate.BusinessKapp, Karl M.
Applying Deming's process improvement techniques to banking.(W.Edwards Deming)BusinessReid, Richard A., Chesterson, Catherine A.
Bush appointment of regulators.(George W. Bush)BusinessKnapp, Thomas J.
Doubling in size, post-merger, SBC learned to consolidate functions quickly and effectively.(SBC Communications)BusinessRick, Joy
Fleet Financial and Radcliffe explore paths of work/life integration.(Radcliffe Public Policy Institute)(Statistical Data Included)BusinessBailyn, Lotte, Rayman, Paula, Bengtsen, Dale, Carre, Francoise, Tierney, Mark
Genetic testing: a new frontier for employers.BusinessKnapp, Thomas J.
Home Depot's Special Projects Support Team powers information management for business needs.(includes related article)(Statistical Data Included)BusinessAlbers, Brad
How companies shift organizational behaviors to improve performance.BusinessRieley, James B., Clarkson, Ian
How culture helped Dow AgroSciences succeed in achieving business objectives of an acquisition.(includes related article)BusinessHead, Henry W.
How customer satisfaction improvement works to fuel business recovery at IBM.Business 
How Hewlett-Packard used virtual cross-functional teams to deliver healthcare industry solutions.(includes related article)BusinessLegare, Thomas L.
How quality award-winning governments handle customer service.BusinessKline, James J.
How to set up a reduction-in-force program.BusinessKnapp, Thomas J.
Leadership in lean, empowering manufacturing organizations.BusinessCarroll, Bob
Learning from Baldrige winners at the University of Alabama.(Malcolm Baldrige National Quality Award)BusinessDew, John R.
Managing culture for competitive advantage at United Parcel Service.BusinessSoupata, Lea
Measuring the people side of FedEx Express.(includes related article)BusinessSmith, Scott M.
More powerful communication: from the language of prizes and praising to the language of ongoing regard.(personnel management)BusinessKegan, Robert, Lahey, Lisa Laskow
Moving beyond the Baldrige: a call for a systems award for quality improvement.BusinessRoth, William F.
Nonverbal communication: how to read what's plain as the nose ... or eyelid ... or chin ... on their faces.(reading faces, includes related articles)BusinessFulfer, Mac
Obstacles - and overcoming them - to leadership among professional workers.BusinessFisher, James R., Jr.
Open software: can you afford it? Can you avoid it?BusinessUretsky, Mike
Preparing for the real knowledge organization.BusinessUretsky, Mike
PSS World Medical: opening the books boosts commitment and performance.(Company Profile)(Statistical Data Included)BusinessO'Reilly, Charles A., III, Pfeffer, Jeffrey
Rapid skill obsolescence in an IT company: a case study of Acxiom Corp.(information technology)BusinessStandridge, Jeff, Autrey, Ramona
Revcor's journey to aligning performance.BusinessReichwein, John
Royal Dutch Shell quantifies the benefits of leadership development.BusinessNiemes, Jim
Setting priorities: organizational change at a federal civil rights agency.(US Equal Employment Opportunity Commission, includes related article)BusinessIgasaki, Paul M.
Systemic versus nonsystemic approaches to quality improvement.BusinessRoth, William, Capuano, Terry
The role of change management in establishing a shared services business model at Air Products and Chemicals.(includes related article)BusinessLegare, Thomas L., Bechtel, Rebecca L.
Three keys for translating strategy into action.BusinessCascella, Victor
TQM breeds success at STMicroelectronics.(total quality management)(Company Profile)(Statistical Data Included)BusinessPieranunzi, Richard
Using advanced information technology to combat insider threats.BusinessJonas, Jeff, Pattak, Paul Byron, Litchko, James P.
What companies do beyond the basics to retain scarce talent.(Rewards)BusinessHerman, Roger E., Gioia-Herman, Joyce L.
Why- and how-to systematize performance measurement.BusinessRosenthal, Stephen R., Hatten, Kenneth J.
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