National Productivity Review 1992 |
Title | Subject | Authors |
Advanced TQM: measurements, missteps, and progress through Key Result Indicators at Corning. (total quality management; Corning Inc.)(includes related article) | Business | Luther, David B. |
Baxter Healthcare uses its own quality award to help achieve excellence. (Baxter Healthcare Corp; Baxter Quality Award) | Business | Sanford, Roy L. |
Cascaded training at Hughes Aircraft helps ensure continuous measurable improvement. (Hughes Aircraft Co.) | Business | Rice, Judy |
Getting organizational buy-in for benchmarking: environmental management at Weyerhaeuser. (Weyerhauser Co.)(includes related articles on benchmarking) | Business | Karch, Kenneth M. |
How reengineering transforms organizations to satisfy customers. (Special Section: Service Organization Reengineering) | Business | Janson, Robert |
Janssen Pharmaceutica: focusing through competitive analysis. (includes related articles) | Business | McNair, C.J., Leibfried, Kathleen H.J. |
Laying the groundwork for a strategic corporate cost accounting system at Delaney Products. (Delaney Products Inc.)(includes related articles) | Business | Wittman, Marlene R. |
New England Telephone opens customer service lines to change. (Special Section: Service Organization Reengineering) | Business | Clarke, J. Barry, Mahoney, Eileen F., Robishaw, Susan E. |
Reengineering commercial loan servicing at First Chicago. (First National Bank of Chicago) (Special Section: Service Organization Reengineering) | Business | Spadaford, Joseph F. |
The Principal insures a better future by reengineering its Individual Insurance Department. (The Principal Financial Group Inc.) (Special Section: Service Organization Reengineering) (Company Profile) | Business | Rohm, Charles E. |
Thinking, acting, and deciding: how to address the invisible forces of international competition. (Feigenbaum's Window on the World) (Column) | Business | Feigenbaum, Armand V. |
Understanding Q levels - from quality circles to federal budgets. (quality levels) (A Point of View) | Business | Sheehy, Barry |
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