National Productivity Review 1997 - Abstracts

National Productivity Review 1997
TitleSubjectAuthors
A balanced set of measures points the way to customer satisfaction at Prudential.BusinessKohnke, Luane
A humane workplace is a productive workplace.BusinessHartshorn, Kay
A primer in measuring outsourcing results.(includes bibliography)BusinessAnderson, Merrill C.
Champions for transition: developing community-based quality initiatives into learning networks.(includes bibliography)BusinessDedeke, A.
Creating a framework for successful reengineering.BusinessSmith, Richard C.
Data bank. (US productivity data for 1st qtr 1997)Business 
Downsizing: a pervasive form of organizational suicide.BusinessHubiak, William A., O'Donnell, Susan Jones
Evaluating the success of a large-scale training effort.BusinessKidder, Pamela J., Rouiller, Janice Z.
Evolving to the ultimate level of performance through supply chain management.BusinessPoirier, Charles C.
Expanding the customer care frontier.BusinessWilhelm, Wayne R., Rossello, Bill
First Chicago employees give retail banking a "workout."(First Chicago NBD)BusinessTucci, Rick
Focus through shared vision. (linking strategic thinking to shared vision)BusinessGeorge, Stephen
Guiding self-directed teams to realize their potential.BusinessBuchen, Irving H.
Improving productivity and profitability round the clock.BusinessPenkala, Don
Increased throughput with rapid changeovers at Tenneco.(Tenneco Packaging Specialty Products)BusinessKlopsic, Albert R., Houser, William F.
Increasing the rate of productivity improvements at Howmet Corporation.BusinessStanley, James R.
Maintaining quality relationships between labor and management.BusinessWebster, William P.
Opening space for productivity.BusinessOwen, Harrison
Operating review meetings enhance teamwork.BusinessFletcher, Douglas S., Taplin, Ian M.
Relying on the power of people at Saturn.BusinessWhite, Eleanor
So what about small business productivity?BusinessIbielski, Dieter
Streamlining editorial work processes to deliver twice the output in half the time. (includes related article)BusinessDuke, Charles B., Warthman, Mary S.
Surviving - and thriving - in a hypercompetitive economy.BusinessEskildson, Loyd
Synchronized team thinking: the secret to continuous improvement at Lucent Technologies.BusinessSchulte, Tom
Teams need more than enthusiasm to succeed.BusinessGittler, Adam
The rise and fall of Japanese productivity.(International Productivity Service secretary general Joji Arai)(Interview)Business 
The role of HRM in sustaining competitive advantage in the 21st century.(human resource management)(includes bibliography)BusinessLuthans, Fred, Hodgetts, Richard M., Luthans, Brett C.
The role of management intervention in the development of empowered work teams.BusinessCarroll, Bob
The six values of a quality culture. (workplace culture)BusinessWoods, John A.
The three dominant cultures of the workplace.BusinessFisher, James R., Jr.
Three simple principles that dramatically boost corporate creativity.BusinessRobinson, Alan G., Stern, Sam
Transforming the Naval District Washington into a self-renewing organization.BusinessConnors, Tracy D., Naro, Edward L., McCabe, Robert J.
Using competitive intelligence to bolster customer satisfaction at Douglas Aircraft Company.BusinessMargulies, Bob
Zeroing in on critical business processes to stay ahead of the competition.BusinessThompson, Fred L.
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