| Total Quality Management & Business Excellence 2006 |
| Title | Subject | Authors |
|---|
| A critical study of TQM and TPM approaches on business performance of Indian manufacturing industry.(Total Quality Management and Total Productive Maintenance) | Business, general | Tripathi, Deepak, Seth, Dinesh |
| A framework for TQM to achieve business excellence. | Business, general | Hafeez, K., Malak, N., Abdelmeguid, H. |
| A Kano-CKM model for customer knowledge discovery.(customer knowledge management) | Business, general | Su, Chao-Ton, Chen, Yung-Hsin |
| An analysis of the degree of small companies' dissatisfaction with ISO 9000 certification.(International Organization for Standardization) | Business, general | Gonzalez-Benito, Javier, Rodriguez-Escobar, Javier Alfonso, Martinez-Lorente, Angel Rafael |
| An analytic framework for competence set expansion: lessons learned from an SME.(small and medium enterprises) | Business, general | Shee, Daniel Y. |
| An approach to maximize hospital service quality under budget constraints. | Business, general | Chang, Wei-Kuo, Wei, Chiu-Chi, Huang, Nen-Ting |
| An empirical evaluation of performance measurement systems for total quality management. | Business, general | Chang, Hsin Hsin |
| An empirical research on the institutional theory of downsizing: evidence from the MNC's subsidiary companies in Taiwan.(multinational companies) | Business, general | Wu, Shu-Ling, Huang, Ing-Chung, Tsai, Cheng-Fei, Wang, Hsing-Kuo |
| An integrated framework for quality in education: application of quality function deployment, interpretive structural modeling and path analysis. | Business, general | Sahney, Sangeeta, Banwet, D.K., Karunes, S. |
| Application of customer satisfaction study to derive customer knowledge.(customer relationship management) | Business, general | Hsu, Sheng-Hsun, Chen, Wun-Hwa, Hsueh, Jung-Tang |
| Application of quality function deployment launches to enhancing nursing home service quality. | Business, general | Chang, Chun-Lang |
| Applying fuzzy quality function deployment to identify service management requirements for an ocean freight forwarder. | Business, general | Liang, Gin-Shuh, Chou, Tsung-Yu, Kan, Shu-Fen |
| Approaches to adopting quality in SMEs and the impact on quality management practices and performance.(small and medium enterprises) | Business, general | Brown, Alan, Prajogo, Daniel I. |
| A systemic and contingent view of the basic elements of quality management. | Business, general | Roca-Puig, Vicente, Beltran-Martin, Inmaculada, Bou-Llusar, Juan C., Escrig-Tena, Ana B. |
| A theory of leadership for quality: Lessons from TQM for leadership theory.(total quality management ) | Business, general | Lakshman, C. |
| Building trust for excellence in performance and adaptation to change. | Business, general | Dervitsiotis, Kostas N. |
| Business process management as competitive advantage: A review and empirical study. | Business, general | Richard Yu-Yuan Hung |
| Comparing quality management practices in Hong Kong-owned and Japan-owned manufacturing firms in mainland China. | Business, general | Sun, Hongyi, Yezhuang, Tian, Libin, Lu, Miyagawa, Masahiro, Yoshida, Kosaku |
| Conceptualizing total quality management in engineering education and developing a TQM educational excellence model.(Total Quality Management, TQM 9-C EXEX Model ) | Business, general | Sakthivel, P.B., Raju, R. |
| Critical factors affecting quality performance in construction projects. | Business, general | Jha, K. N., Iyer, K. C. |
| Customer requirements segmentation (CRS): a prerequisite technique for quality function deployment (QFD). | Business, general | Shahin, Arash |
| Defining strategic objectives: a methodology suited for public organizations. | Business, general | Alogan, Guldal Buyukdamgaci, Yetis, Nuket |
| Determining specifications for the multi-dimensions of a mating component and a sampling plan for monitoring incoming quality. | Business, general | Gauri, Susanta Kumar |
| Development and Validation of an Instrument for Measuring Total Quality Service. | Business, general | Saravanan R., Rao, K.S.P. |
| Effects of network quality attributes on customer adoption intentions of Internet banking. | Business, general | Ya-Yueh Shih, Kwoting Fang |
| Effects of quality management according to iso 9000: a Swedish study of the transit to ISO 9000:2000. | Business, general | Lundmark, Erik, Westelius, Alf |
| ERA model: a customer oriented organizational change model for the public service.(evaluation, re-evaluation and action) | Business, general | Chi-Kuang, Chen, Chang-Hsi, Yu, Hsiu-Chen, Chang |
| Establishment of a quality-management system for service industries.(Case study) | Business, general | Yang, Ching-Chow |
| Evaluating the efficiency of implementing total productive maintenance. | Business, general | Wang, Fu-Kwun |
| Exploring TQM's impact on the causal linkage between manufacturing objective and organizational performance.(total quality management) | Business, general | Lin, Chinho, Chang, Shofang |
| Extended QFD: multi-channel service concept design.(extended quality function deployment) | Business, general | Simons, Luuk, Bouwman, Harry |
| From compliance to value-added auditing - experiences from Swedish ISO 9001:2000 certified organisations.(Survey) | Business, general | Poksinska, Bozena, Dahlgaard, Jens Jorn, Eklund, Jorgen A.E. |
| How quality management models influence company results - conclusions of an empirical study based on the Delphi method.(ISO 9000 And EFQM quality management standards of Europe) | Business, general | Saizarbitoria, Inaki Heras |
| Improving quality through value stream mapping: a case study of a physician's clinic. | Business, general | Vokurka, Robert J., Lummus, Rhonda R., Rodeghiero, Brad |
| Improving service quality in a Spanish Police service. | Business, general | |
| Integrating market orientation and competitive benchmarking: a methodological framework and application. | Business, general | Gorton, Matthew, Haverty, Michael |
| Is managerial behaviour a key to effective customer orientation?. | Business, general | Strong, Carolyn A. |
| Managerial information behaviour: Relationships among total quality management orientation, information use environments, and managerial roles. | Business, general | Rice, Ronald E., Simard, Caroline |
| Measuring effectiveness of food quality management in the bakery sector. | Business, general | Spiegel, Van Der M., Luning, P.A., Boer, De W.J., Ziggers, G.W., Jongen, W.M.F. |
| Measuring service quality in sports services. | Business, general | Tsitskari, E., Tsiotras, D., Tsiotras, G. |
| Product quality as a determinant of product innovation: an empirical analysis of the global automotive industry. | Business, general | Lin, Liang-Hung, Lu, Iuan-Yuan |
| QFD with fuzzy and entropy weight for evaluating retail customer values.(Quality Function Deployment) | Business, general | Hsu, Tsuen-Ho, Lin, Ling-Zhong |
| Quality and safety management in construction. | Business, general | Smith, Michael J., Carayon, Pascale, Loushine, Todd W., Hoonakker, Peter L.T. |
| Quality function deployment for the games industry: results from a practical application. | Business, general | Jacobs, Gabriel, IP, Barry |
| Quality in a New Zealand local authority: a case study. | Business, general | Houston, Don, Katavic, Mijo |
| Quality management applied to web-based courses. | Business, general | Aggarwal, A.K., Adlakha, V.K. |
| Quality management dimensions, contextual factors and performance: an empirical investigation. | Business, general | Sharma, Bishnu |
| Quality management: the new challenges. | Business, general | Williams, Roger, Dale, Barrie, Wiele, Ton Van Der, Iwaarden, Jos Van, Bertsch, Boudewijn |
| Quality of design and quality of conformance: contingency and synergestic approaches. | Business, general | Meirovich, Gavriel |
| Quality-triggered learning effects.(assembly lines) | Business, general | Freiesleben, Johannes, Schwarz, Gabriele |
| Real quality: does the future of TQM depend on internal marketing?(Total Quality Management) | Business, general | Longbottom, David, Osseo-Asare, Augustus E., Jr., Chourides, Pieris, Murphy, William D. |
| Robustness testing of PLS, LISREL, EQS and ANN-based SEM for measuring customer satisfaction.(Partial Least Square, Structure Equation Model, Artificial Neutral Network) | Business, general | Hsu, Sheng-Hsun, Chen, Wun-Hwa, Hsieh, Ming-Jyh |
| Self-assessment against business excellence models: a critique and perspective. | Business, general | Williams, R., Bertsch, B., Wiele, A. Van Der, Iwaarden, J. Van, Dale, B. |
| Six Sigma and competitive advantage.(total quality management) | Business, general | De Mast, Jeroen |
| Six Sigma and management theory: processes, content and effectiveness.(organizational behavior) | Business, general | Llorens-Montes, F. Javier, Molina, Luis M. |
| Six-sigma and the revival of TQM.(total quality management) | Business, general | Green, Forrest B. |
| Six sigma management activities and their influence on corporate competitiveness. | Business, general | Lee, Kun-Chang, Choi, Bong |
| Six-sigma milestone: an overall sigma level of an organization. | Business, general | Ravichandran, J. |
| Software metrics for enhanced business excellence: an investigation of research issues from a macro perspective. | Business, general | Leisten, Rainer |
| Statistical methods - does anyone really use them?(quality management student alumini survey) | Business, general | Bergquist, Bjarne, Albing, Malin |
| Sustaining TQM: a synthesis of literature and proposed research framework. | Business, general | Zairi, Mohamed, Idris, Mohd Ashari |
| Teaching six sigma concepts in a business school curriculum. | Business, general | Stevenson, William J., Mergen, Erhan A. |
| Technical target setting in time-stamped quality function deployment. | Business, general | Liu, Xiaoqing, Inuganti, Praveen, Noguchi, Kunio |
| The effects of organizational size on knowledge management implementation: opportunities for small firms? | Business, general | McAdam, Rodney, Moffett, Sandra |
| The EFQM-model and work motivation.(European Foundation for Quality Management) | Business, general | Ehrlich, Christian |
| The modern quality movement: origins, development and trends. | Business, general | Magud, Ben A. |
| The relationship between interpersonal trust, employee satisfaction, and employee loyalty. | Business, general | Matzler, Kurt, Renzl, Birgit |
| Total quality management and business excellence in services: the implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market. | Business, general | Koc, Erdogan |
| Total quality management, strategic orientation and organizational performance: the case of Spanish companies. | Business, general | Fuentes, M. Mar Fuentes, Montes, F. Javier Llorens, Fernandez, Luis M. Molina |
| TQM critical factors and KM value chain activities.(total quality management, knowledge management) | Business, general | Lin, Binshan, Ju, Teresa L., Lin, Chinho, Kuo, Hao-Jung |
| TQM implementation: does the legal system matter?.(Total Quality Management) | Business, general | Bhat, Vasanthakumar N. |
| Twins in trouble (II): Systems thinking in healthcare and education. | Business, general | Waldman, Deane J., Schargel, Franklin P. |
| Uncovering the faultlines in quality management. | Business, general | Singh, Prakash J., Smith, Alan |
| Value creation and related measurement in universities: an empirical application.(quality operational strategies) | Business, general | Polese, Francesco, Monetta, Giulia |
| Winning customer satisfaction by eliminating radiator fan motor noise. | Business, general | Ray, Sanjit |
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