Go with the flow

Article Abstract:

Poor workflow management can be checked by comparing the billable fees with revenue capacity based on the chargeable hours available, multiplied by charge rates and productivity rates. It is important to identify the periods where there is not enough work in the office to keep the working team busy.

Business Personnel Management, Methods, Human resource management, Influence, Reengineering (Management), Marginal productivity, Reengineering

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Getting to know you

Article Abstract:

Customers are ready to pay more if they value information or advice delivered and issues regarding their business and plans is discussed. Spending out a few hours and working from client to client, may lead to winning appreciation from the clients.

Marketing procedures, Services information, Services, Accountants, Consumers, Customer relations

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