'A Land of Milk and Honey'? Reengineering the 'Past' and 'Present' in a Call Centre

Article Abstract:

The article examines the influence of discourse on individuals within a business process reengineering regime in a bank call center. Managers and staff were found to embrace or reject discourses that coincided or conflicted with their own understandings and perspectives. Implications for reengineering practices are discussed.

Public affairs, Psychological aspects, Social aspects, Methods, Workers, Employee attitudes, Discourse analysis, Reengineering

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Factory innovations and management machinations: the productive and repressive relations of power

Article Abstract:

This article examines the exercise of power in repressive ways by managers, total quality management, and reengineering strategies. Research focuses on an automobile manufacturing firm and how management attempts to exercise its power through the discourse of innovation and the construction of self-managed workers.

Factory Management, Management, Automobile industry, Labor relations

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Strategic decision making, discourse, and strategy as social practice

Article Abstract:

This article examines strategic decision making, focusing on how corporations make and implement strategic change within the context of theories concerning choice and organizational psychology. The author conceptualizes strategy as a form of social practice, that maintains a discourse of strategic decisions.

Planning, Decision-making, Decision making, Business planning, Strategic planning (Business)

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