AT&T to offer companies a plan for phone fraud

Article Abstract:

AT and T is offering its business customers a program that limits their liability for long-distance international telephone fraud, a growing problem for corporate customers. Corporations complain that long distance carriers have not taken steps to combat telephone-service theft, which is generally acknowledged to stem from professional computer hackers' access to corporate telephone systems, from which they make toll calls. AT and T will offer the protection service, which monitors companies' call patterns 24 hours a day all year, free of charge. While companies will remain liable for fraudulent telephone charges, AT and T will offer seminars to help companies circumvent fraud and develop security for their systems. A further protection that diminishes companies' liability will be offered for an undisclosed fee. AT and T's announcement is spurred by a comparable service announced by US Sprint.

Electronic computers, Telecommunications industry, Crimes against, Long distance telephone services, Fraud, Long-distance telephone service, Cost Estimation, Telecommunications Service

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Mystery voices; when you call an 800 number, you might be surprised to find out who's on the other end of the line

Article Abstract:

Customers using toll-free 800 numbers may get answered by a service that telephone companies provide for corporate clients where operators match incoming calls with databases and scripted messages to provide information. AT and T's American Transtech unit provides telemarketing services and has many means available for determining the caller's location and demographic data. The Transtech unit uses an automatic number identification (ANI) retrieval system that operates along integrated services digital network (ISDN) lines and allows anyone with a telephone and computer to send and receive voice signals and data signals simultaneously. The advances of technology and the ways it affects telemarketing raises some important social issues about privacy.

Methods, Telephone companies, Telemarketing, Trends, Telephone Company, Caller ID telephone service, Caller ID, Automatic Number Identification (Telecommunications)

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AT&T goes to bat for customers against credit firms

Article Abstract:

AT&T is drawing on its clout as a big buyer of credit reports to demand concessions from the $1 billion credit-reporting industry. The industry has been under fire from customers; complaints against its practices presented before the Federal Trade Commission rose 50 percent in 1990 alone. There are five pending bills in Congress that will regulate credit reporting but the industry is known to crush measures such as these. With AT&T's entrance into the scene, three credit-reporting companies, Equifax Inc, TRW Inc and Trans Union Corp, have reportedly agreed to set up toll-free numbers for AT&T customers who need to dispute items in their credit reports.

Personal credit institutions, Laws, regulations and rules, Credit and debit card industry, Credit card industry, Credit bureaus, User Aids, Credit Agencies, Toll-Free Telephone Numbers, AT&T Universal Card Services Corp.

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