Analysis and improvement of delivery operations at San Francisco public library

Article Abstract:

Suggestions to sort out logistical problems in the public library system by implementing operations management concepts are offered. The case of San Francisco public library, which has succeeded in reducing delivery cost and reducing cycle time, is studied in detail.

Libraries, Libraries and Archives, Public Libraries

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Understanding service experience in non-profit performing arts: implications for operations and service management

Article Abstract:

Application of analytical operations management techniques to performing arts settings is discussed with the help of a two study idiographic approach. Technical, functional and critical factors necessary to better the organizational performance are discovered.

Analysis, Performing arts

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Operations management in the information economy: information products, processes, and chains

Article Abstract:

The adoption of operations management principles in dealing with information process and products in information technology industries in a knowledge economy is discussed.

Knowledge economy

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