Benchmarking maturity as we approach the millennium?

Article Abstract:

The growth and development of benchmarking is discussed. Topics include the challenge facing benchmarking; cultural challenges for effective transfer of best practices; case studies of Chevron, Hewlett Packard and Hughes Space & Communications; critical factors for successful transfer; and the relationship between best practice adoption and knowledge management.

Benchmarks, Benchmarking

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Managing for quality through knowledge management

Article Abstract:

The article discusses the increasing importance of knowledge management in corporate strategy. Knowledge management is applied to customer, organizational, and supplier matrices; and it is used to benefit employees and product development services.

Research, Knowledge management, Total quality management, Information management

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Cultures for continuous improvement and learning

Article Abstract:

The authors propose a framework that businesses can use to implement continuous improvement programs. Techniques to develop organization, group and individual characteristics are offered.

Methods, Models, Business, Quality control, Business models

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