Bob Joss looks back

Article Abstract:

Bob Joss, former chief executive of Australia's Westpac Bank, feels that Australian managers do not handle people well and are behind globally because of a lack of international experience. Joss considers providing clear direction, helpful feedback, and honest evaluation to be keys in becoming successful people managers. Given that Australia only opened its economy in the mid 1980s and suffered a recession shortly after, global capital management experience is lacking.

United States, Commercial Banks, Commercial Banking, Management Theory & Techniques, Statistical Data Included, Banking industry, Management, Westpac Bank, Joss, Bob

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The new 'talk to me' media

Article Abstract:

The implications of the alliance between Optus, a telecommunication company, and ninemsn, a media company, are discussed from the perspective of consumers and businesses. Suggestions for successful convergence of activities are also presented.

Marketing procedures, Communications, Broadcasting and Telecommunications, Telephone Communication, PRINTING AND PUBLISHING, Radio and Television Broadcasting, Alliances, partnerships, Telecommunications services industry, Telecommunications industry, Mass media industry, Communications industry, Alliances and partnerships, Customer relations, Optus

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The land of the fee

Article Abstract:

A short history of fees and charges within the financial services industry, a sonnet from the Australian cricket team and a parliamentary transcript is presented in a humorous way.

History, Fees

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