From benchmarking to business process re-engineering: a case study

Article Abstract:

The change from benchmarking to business process re-engineering (BPR) is discussed, with Boots the Chemist, a division of the Boots Company, as a case study. Phases include the beginning of internal benchmarking, implementation of the results, evaluation and review, and development of BPR.

Usage, Case studies, Boots the Chemist, Benchmarks, Benchmarking, Reengineering (Management)

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Exploring components of business improvement in the business sector

Article Abstract:

The article raises a number of issues regarding business improvement in the public and private sectors. The article distinguishes between the organizational purposes of private and public enterprise, and reviews issues raised in recent business literature.

Northern Ireland, Research, Total quality management, Public sector

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