Customer care pays

Article Abstract:

There is a strong link between customer service, revenue and profit, and there are three key elements of effective customer service, namely leadership, skilled staff and good support systems. When Singapore Airlines installed its new seating at a cost of $US 200 million, it avoided problems of seats being too narrow and other problems, however, the payoff resulted into passenger growth rates above industry average.

Marketing procedures, Singapore, Services information, Air Transportation, Scheduled, And Air Courier Services, Services, Airlines, Singapore Airlines Ltd., Customer relations

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Big hopes for tiny floats

Article Abstract:

Nanotechnology companies in Australia have failed to rouse the interests of venture capitalists and private investors. This is driving them towards stock markets for finance.

Australia, Financial management, Securities issued, listed, Finance, Company investment, Investments, Securities, Company securities, Company financing, Stock markets, Stock market, Nanotechnology industry

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