Effects of network quality attributes on customer adoption intentions of Internet banking

Article Abstract:

Banks in Taiwan face a dual competitive pressure in the areas of service quality and administrative efficiency as they enter into World Trade Organization (WTO) and the study expanded the Theory of Reasoned Action (TRA) and extended TRA to probe the attitude and subjective norm factors that would influence the adoption of Internet Banking. The extended TRA explains more of a variance in consumer attitude (66%) and behavioural intentions (54%) than those in TRA in the context of Internet Banking.

Taiwan, Commercial Banks, Management dynamics, All Other Information Services, Functions related to deposit banking, Home Banking Service, Banking industry, Management, Company business management, Home banking, Home banking services

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Improving service quality in a Spanish Police service

Article Abstract:

An analysis on enhancing service quality in a Spanish police force is presented.

Spain, Analysis, Police, Police officers, Process management (Computers), Process management (Business automation)

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