Efficient service location design in government services. A decision support system framework.

Article Abstract:

A decision support system for efficient service location design for an agency in State of Michigan is presented. The various issues in service channel management that the agency faces in providing services by web, phone, facsmile and mail are examined. The influence of branch closures on channel management decisions is discussed.

United States, Organizational history, Management dynamics, Management, Usage, Location, Company business management, Decision support systems, Administrative agencies, Government agencies, Decision support software

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Exploring flexibility and execution competencies of manufacturing firms

Article Abstract:

A firm's ability to react to customer demands without incurring excessive time and cost penalties can be enhanced with the help of manufacturing flexibilities. A conceptual model that introduces two new constructs that is flexibility competence and execution competence as distinct from manufacturing flexibility is presented.

Marketing procedures, Production management, Manufacturing industry, Manufacturing industries, Data envelopment analysis, Customer relations

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