From crisis prone to crisis prepared: a framework for crisis management

Article Abstract:

Organisations can create their own human-induced crises, but executives can improve corporate preparedness in their anticipation of and response to catastrophes. Corporations cannot control natural disasters, but human-induced catastrophes can ruin a company's reputation. Ways in which companies can prepare for impending crises are described, together with the organisational structures that are affected by the phases of the crisis. Costs of over $1 billion have been incurred following devastation brought on by major crises.

Methods, Crisis management

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On the nature, consequences, and remedies of workplace incivility: no time for "nice"? Think again

Article Abstract:

A study on the nature and implications of incivility is presented. The study involving 2400 people across United States and Canadian firms shows that incivility causes its targets, witnesses, and additional stakeholders to act in ways that erode organizational values and deplete organizational resources. This causes the employees to decrease their work effort, time on the job, productivity, as well as diminishes job satisfaction and organizational loyalty.

United States, Canada, Science & research, Research, Evaluation, Organizational behavior, Organizational behaviour

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The dial tone does not come from God!: how a crisis can challenge dangerous strategic assumptions made about high technologies: the case of the Hinsdale telecommunication outage

Article Abstract:

The case of Hinsdale, a large telecommunication outage that struck a Chicago area, is analyzed to illustrate the dual nature of advanced information tools. While exotic technologies can increase productivity and become competitive weapons in a global environment, they can also be dangerous strategic handicaps when they break down. Several suggestions on how to formulate an effective crisis management strategy are also prescibed.

Analysis, Telecommunications systems, High technology, Accidents, Telecommunication systems, Hinsdale, Illinois

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