Improvement of piston ring quality: a case study

Article Abstract:

A case study of an automobile-parts manufacturing company specializing in piston rings that was facing a serious quality problem is presented. A systematic approach was adopted to solve the quality management problem using various statistical quality and process control tools like Pareto analysis, full factorial experiment, and Ishikawa Diagram.

Manufacturing processes, Motor vehicle parts and accessories, Carburetors, pistons, rings, valves, Carburetor, Piston, Piston Ring, and Valve Manufacturing, Piston Rings, Automobile equipment and supplies industry, Automotive parts industry, Production processes

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Developing a customer-focused culture in the speculative house-building industry

Article Abstract:

Studies show that the house-building industry in the UK is unable to give quality service to its customers. The barriers that cause such problems are identified and steps being taken to overcome them are discussed.

United Kingdom, Construction, Engineering Services, Engineering & Architectural Svcs, HEAVY CONSTRUCTION, EX. BUILDING, GENERAL BUILDING CONTRACTORS, Construction industry, Evaluation, Customer satisfaction

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Quality in a New Zealand local authority: a case study

Article Abstract:

The total quality methods adopted by a territorial local authority, in New Zealand, are examined.

Public Administration, New Zealand, State & Local Government, Local Government, Usage, Case studies

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