Job scope and stress: can job scope be too high?

Article Abstract:

This study examined relationships among job scope, perceived fit between job demands and ability, and stress. Data on scope and stress were provided by 418 full-time employees. Ratings of job complexity from the Dictionary of Occupational Tiles (DOT) and the Occupational Prestige Index (OP) also measured job scope. All three job scope measured has a U-shaped curvilinear relationship with emotional exhaustion. Anxiety had a negative association with incumbent-reported job scope but none with the DOT and OP measures. Perceived demands-ability fit moderated the relationship between the DOT and OP measures and stress. People with complex jobs who perceived fit experienced less exhaustion and anxiety than those perceiving misfit. (Reprinted by permission of the publisher.)

Job stress, Job analysis, Job descriptions

---

Understanding organization-customer links in service settings

Article Abstract:

A framework of service-unit behavior is developed that begins with a unit leader's service-focused behavior and progresses through intermediate links to customer satisfaction and then unit sales. Findings are discussed with a particular focus on the relationship between internal organizational functioning and external effectiveness in service settings, and several issues related to testing for mediation using quantitative analysis are identified and discussed.

Marketing procedures, Operations Research, Service Industries, Management research, Services industry, Customer relations

---

The impact of personality on psychological contracts

Article Abstract:

A research examined the relationship between employee personality and psychological contract type, perceptions of contract breach, and feeling of contract violation. Results revealed that both contract type and feelings of violation were associated with job satisfaction, organizational commitment, and intentions to quit.

United States, Psychological aspects, Influence, Surveys, Workers, Personality, Employee performance, Personality traits

Similar abstracts:

• Abstracts: Living with multiple paradigms: the case of paradigm interplay in organizational culture studies. The cycles of corporate branding: the case of the LEGO Company
• Abstracts: How to stress test your credit portfolio? Forecasting nonpayment behavior of customers for a mail order company
• Abstracts: Real options and real tradeoffs. Do real options lead to escalation of commitment?
• Abstracts: Do real options lead to escalation of commitment?. Exposing pay secrecy. A corporate social performance-corporate financial performance behavioral model for consumers
• Abstracts: The antecedents, consequences, and mediating role of organizational ambidexterity. Radical change accidentally: The emergence and amplification of small change

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.