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Business, general

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Keeping clean

Article Abstract:

Companies that followed proper housekeeping procedures can still be subjected to scrutiny for improper disposal management. Accurately documenting of records is necessary to prove compliance to environmental policies. Several proposals were laid out, such as specifying the quantity of waste materials accrued, proper labelling, inclusion of Environmental Proection Agency identification number, checking for leaking or corroded containers and inspection of the facility that manages the company's waste.

Author: Grattan, Michael J., III
Publisher: Thomson Financial Inc.
Publication Name: Small Business Reports
Subject: Business, general
ISSN: 0164-5382
Year: 1993
Air, water, & solid waste management, Management, Corporations, United States. Environmental Protection Agency, Powers and duties, Waste management, Hazardous wastes

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We are the champions

Article Abstract:

Customer service is one corporate aim that needs emphasis in the current profit-oriented culture that companies find themselves in. A 10-step procedure that seeks to help companies achieve a customer-driven approach is outlined. Among them are securing management involvement, determining customer wants, setting goals and evaluation standards, reviewing service cycles and training employees.

Author: Cannie, Joan Koob
Publisher: Thomson Financial Inc.
Publication Name: Small Business Reports
Subject: Business, general
ISSN: 0164-5382
Year: 1993
Methods, Customer service

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