Knowledge driven quality improvement

Article Abstract:

A study was conducted to analyze the impact of total quality management processes on the creation of new knowledge and on organizational effectiveness in factories. Learning constructs that depict learning processes were determined using a factor analysis. These were scope, conceptual learning, and operational learning. OLS regressions were then utilized to examine the effects of the constructs on a project's performance. Results indicated a number of limitations to operational learning associated with the quality of dynamic production environments. A cross-functional project team has a better chance of establishing technological knowledge in a dynamic production set-up. Findings also showed that codification promotes the dissemination of knowledge for other than the project context.

Operations Research, Management Dynamics NEC, Factory Management, Information NEC, Analysis, Production management, Factories, Total quality management, Organizational research, Management techniques, Information management

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The assimilation of software process innovations: an organizational learning perspective

Article Abstract:

Attewell's reconceptualization of diffusion theory (1992) was extended to examine the differences in the tendency of organizations to start and maintain the adoption of highly complex process technologies. The study sought to develop a profile of early and sustained software process innovation (SPI) assimilators to help potential technology adopters and suppliers become better innovators. It tested the hypotheses that innovation is more prevalent in firms with higher learning-related scale, greater related knowledge and more varied knowledge and activities because they are in a better position to acquire knowledge crucial to innovation, have less learning needs, and can better deal with learning costs. These hypotheses were supported by the research results.

Prepackaged software, Computer Software, Software Publishers, Innovations, Software, Technological innovations

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