MCI expands outsourcing operations with major contract from Microsoft

Article Abstract:

MCI announces plans to expand the company's corporate data services business and discloses that the company has been coordinating customer service for Microsoft's new on-line network since Aug, 1995. MCI's outsourcing business has rapidly expanded since early 1995 with Microsoft being the company's largest customer for coordinating a call center. The MCI and Microsoft deal is a bit unusual since MCI is also aggressively marketing its own on-line service, networkMCI, while simultaneously ensuring that its on-line rival provides excellent customer service. MCI officials deem this unusual alliance to be an important means of competing in today's marketplace. The deal currently only involves providing customer support, but MCI may seek to expand the relationship to include billing and software transport. MCI is providing a similar service to an unnamed major computer company that is offering Microsoft's Windows 95 program.

Telegraph & other communications, Specialized Telecom Services, Microsoft Corp., Services, Internet services, Information services, Customer service, MSFT, Information services industry, Company services, Outsourcing, Support services, Company Business And Marketing

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MCI's fourth-quarter net soared 88% on strength in its long-distance service

Article Abstract:

MCI announces 4th qtr 1995 profits of $284 million on a total revenue for the period of $4.14 billion, an 88% increase from the same period in 1994. MCI attributes most of the gain to the success of its core business of long-distance telephone services, where phone traffic increased 22% for the quarter. The gains come despite numerous acquisitions and write-offs by MCI associated with its movement into the local-phone, systems integration and Internet markets. MCI's growth in wireless paging services is tempered by its inability to gain on AT&T's commanding hold over the cellular-resale market. Analysts are pleased with the higher-than-expected gains posted by MCI but caution that the company will be required to make further large technology investments in the future.

Telephone Communication, Telephone Communications, Telephone services, Company Sales/Revenue, Company Earnings/Profit

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MCI, British Telecom shares tumble after projection of local-market losses

Article Abstract:

MCI's announcement that it would sustain losses of $800 million during 1997 has cause both its and British Telecommunication's (BT) stock to drop in value. The company had expected to lose less than half that when it entered the local-phone business. The merger between MCI and BT is in its last stages, which caused BT's stock to suffer along with MCI's. BT stock dropped 7.7%, or 62.5 cents to $7.44 a share, a loss in market value of approximately $4 billion. MCI's stock dropped 17%, or $7.375 to $35 a share, a market value loss of about $5 billion. MCI claims the Bells have failed to meet the rules laid out in the Telecommunications Act of 1996, which requires them to open their networks to competitors.

COMMUNICATION, Communications, Broadcasting and Telecommunications, British Telecommunications PLC, Company losses, Local telephone services, Local telephone service

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