Managing knowledge in global service firms: centers of excellence

Article Abstract:

International service firms will benefit greatly from effective knowledge management, especially the management of proprietary knowledge. Further, knowledge assimilation and new knowledge development can give these firms an edge over the competition. An effective way of managing knowledge is the establishment of centers of excellence that will disseminate knowledge throughout the firm. Organizational and motivational considerations in establishing such centers are discussed.

BUSINESS SERVICES, Service Industries, Information services, Services industry, Information management

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Nurturing interpersonal trust in knowledge-sharing networks

Article Abstract:

In most of the organizations, employees find news and information through the informal networks within the organizations. For managers who are interested in promoting trust in their organization, the results of an interview conducted in 20 organizations is summarized according to the behaviors and practices.

Evaluation, Knowledge management, Interpersonal communication

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Managing excess inventories: a life-cycle approach

Article Abstract:

The implementation of the life cycle inventory management model plus supply chain improvements can decrease the disadvantages of excess inventories.

Inventory Control

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