QFD - linking the customer to the product development process as a part of the TQM concept

Article Abstract:

Swedish iron ore supplier LKAB has integrated quality function deployment (QFD) to its product development process. QFD covers matrix relationships that are interpretative of customer technical specifications used by producers in creating a product. The method has exhibited the capacity to improve the product development process by ensuring the inclusion of all desired product specifications.

Iron ores, Iron Ore, Iron Ore Mining, Models, Production management, Mining industry, Product development, Luossavaara-Kiirunavaara AB

---

Integrating human resource strategy and strategic planning to achieve business excellence

Article Abstract:

This article examines reasons for company failure to maintain a program of total quality management (TQM). Differences between implementation and conceptual failure, development of human resource strategies that support TQM programs, and necessary innovations are discussed.

Management, Human resource departments

---

Similar abstracts:

• Abstracts: Value to the customer and the strategic leadership star. Management aspects of strategic partnering. Wanted: a strategic planner for the 1990s
• Abstracts: Dynamic strategy formulation and alignment. The enterprise development: direct employee participation in strategic planning
• Abstracts: Managing bottom up and top down approaches: Ocean Spray's experience. Predicting spot exchange rates in a nonlinear estimation framework using futures prices
• Abstracts: Brave little books conquer Italy. A crop of winter books. Better than the Nobel Prize: the Newbery sells books
• Abstracts: Dynamic strategy formulation and alignment. Problem-based learning: potential and implementation issues. Integrating shared services with the strategy and operations of MNEs

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.