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Business, general

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Redefine your customer base

Article Abstract:

Loyalty-based segmentation provides the entire organization with the information needed to build and leverage customer loyalty. It is an asset for a sustainable competitive advantage.

Author: Crosby, Lawrence A., Johnson, Sheree L.
Publisher: American Marketing Association
Publication Name: Marketing Management
Subject: Business, general
ISSN: 1061-3846
Year: 2004
Marketing Management, Administration of Marketing, Evaluation, Market segmentation

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Corporate citizenship: it's the brand

Article Abstract:

The positive effects of business reputation on increasing sales are discussed. The role of business in social and environmnetal responsibility is also highlighted.

Author: Crosby, Lawrence A., Johnson, Shree L.
Publisher: American Marketing Association
Publication Name: Marketing Management
Subject: Business, general
ISSN: 1061-3846
Year: 2006
Sales Management, Methods, Economic aspects, Corporate social responsibility, Goodwill (Business)

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Make it memorable

Article Abstract:

Creating an experience for the customer is a very effective way of building loyalty, because customers always remember good and bad memories.

Author: Crosby, Lawrence A., Johnson, Sheree L.
Publisher: American Marketing Association
Publication Name: Marketing Management
Subject: Business, general
ISSN: 1061-3846
Year: 2006
Psychological aspects

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Subjects list: Analysis, Customer loyalty, United States
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