Shakespeare meets the long gray line

Article Abstract:

A poet describes her fear of facing an audience at West Point, the military academy for members of the Army. Her fear was borne from her association of the facility with the military rather than as a place of education. Her experience demonstrated its importance as a place of education.

Column, Military education, Poets

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Hassle Handling: Front-Line Diplomacy in the Work-Place

Article Abstract:

Hassle handlers deal with problems in organizations. Some deal with customers or citizens; these people are called flak-catchers. Others perform a function of imposing discipline on others; these people are called enforcers. Many hassle handlers do both flak-catching and enforcing.

Human resource management, Collective bargaining

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Shakespeare and Smokey Robinson

Article Abstract:

An African American professor describes how his fifth grade teacher instilled in him an appreciation for both classic literature and black pop culture. The Harvard Classics also greatly influenced him. He believes children should be exposed to a variety of sources.

Multiculturalism, African American teachers

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