The quality effect on word of mouth

Article Abstract:

Word of mouth is more influential when used to dissuade people against using services than when used to persuade them. Q uality must be satisfactory for products and services to attra ct more people.

Product defect/failure, Product quality, Consumer preferences, Customer satisfaction, Software quality, Word of mouth marketing

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Conflict in the workplace

Article Abstract:

The development of disputes in workplaces due to cultural or social diversity, and the positive and negative impacts of these disputes on employees, is discussed.

Work environment, Workplace multiculturalism, Workplace diversity

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Do stronger laws prevent corporate crime?

Article Abstract:

The effect of the strengthening of the American corporate laws on the occurrence of corporate crime is described.

Legal issues & crime, Government regulation (cont), Government regulation, International economic relations, Legal/Government Regulation, Laws, regulations and rules, Corporate governance, Trade policy

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