Turn Service Reps into Salespeople

Article Abstract:

Keeping a customer satisfied has a big impact on sales, and service personnel are a vital factor in maintaining satisfaction. The cost of such service activity must be weighed against sales results. The areas of customer service and complaint handling are examined. Suggestions for internal surveys are made, as well as for customers surveys to determine their wants and priorities. The role and training of service personnel is explained, customer service goals stated. Most firms put their major sales efforts into getting new customers without determining whether more effort toward pleasing existing customers could be more rewarding from a cost standpoint.

Psychological aspects, Customer relations

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Sharing Our Selves

Article Abstract:

Networks are usually established when a person or group has a need for information and they are linked up with another person or group that can fulfill those needs. An ideal example of a networking system is the free university concept which developed in universities in the 1960s. Faculty and students came up with a list of courses that they were interested in that were not in the curriculum and they found instructors for these courses. One such networking system is still active in Kentucky under the name of a communiversity. This movement toward educational networks is growing as a means of meeting the community's educational needs.

Computer networks, Education

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Service with a smile

Article Abstract:

The forecast for the service industries looks good as employment in this sector is expected to increase by 35% from 1990 to 2005. The increase in available positions with the various service industries for the 15-year period is estimated at 13 million. With regard to the other sectors, manufacturing is forecasted to show a decline by 600,000 jobs, and the retail business is expected to register additional 5.1 million jobs.

Services, not elsewhere classified, Employment, Statistics, Services industry, Service industries

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