Web shoppers are giving poor service the click

Article Abstract:

There is growing customer dissatisfaction in Australia with purchasing from Web sites. Many users feel that Web sites are too slow to respond to their questions, and are frustrated by the lack of interaction with the site.

Usage, Internet, Public opinion

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7 e-myths exploded

Article Abstract:

Issues concerning the future development of electronic commerce in Australia and the truth about business conducted via the Internet are discussed.

Australia, Cover Story, Online shopping

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Old chips, new E-deas

Article Abstract:

The adaptation by traditional industry to electronic commerce techniques is assessed. Effects on financial performance are analysed.

Methods, Finance

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