Customer satisfaction measurement in the private bank sector

Article Abstract:

A customer satisfaction survey in the private banking sector is presented. The approach is based on multicriteria modelling.

Operations research, Research, Methods, Surveys, Private banking

---

A survey of customer satisfaction barometers: some results from the transportation-communications sector

Article Abstract:

A study to measure customer satisfaction at the transportation-communications sector within the frame of development and installation of national barometers is presented. After analyzing the satisfaction barometers using different models and the basic methodological tools, it is concluded that the national customer satisfaction indices are macro-indicators and allows comparison between organisations, sectors, industries and countries.

Research and Development in the Social Sciences and Humanities, Management & Information Science, Management Science, Analysis, Usage, Benchmarks, Benchmarking, Benchmark

---

Multicriteria methodology for the evaluation of a Greek engineering department

Article Abstract:

A study dealing with the evaluation of an Engineering Department based on the principles of multicriteria analysis and preference disaggregation modelling is presented. The determination of the critical points that affect student's satisfaction from their training and graduate's acceptance from the labour market constitute the results of the evaluation.

Management dynamics, Management, Company business management, Institutional economics

Similar abstracts:

• Abstracts: Radiotronica Is Digging Its Way Into The Telecommunications World. Telefonos de Mexico plans to list on Latibex
• Abstracts: Thailand is cheered by fund's purchase of Bangkok block; hints of life return to the country's moribund real-estate sector
• Abstracts: Building agent-based corporate information systems: an application to telemedicine. Service network design in freight transportation
• Abstracts: Estimating customer service in a two-location continuous review inventory model with emergency transshipments
• Abstracts: National Semiconductor's results beat lowered expectations in period. Optical Access Postpones Its IPO, Citing Tumble in Technology Stocks

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.