A systems approach to service development in concurrent engineering environment

Article Abstract:

A framework of new service development was created due to deficiencies in service design. The framework is composed of a number of several design stages: process design; quality design; production-management design; capacity design; management design; and physical and technical design. A case study was presented to demonstrate the application of the network for new service design.

Taiwan, Strategy & planning, Services development, Planning, Corporate growth, Company business planning, Industry growth, Company service development, Service development, Report

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The effects of selected antecedents on the service recovery performance of frontline employees

Article Abstract:

A study on the effects of selected antecedents, on the service recovery performance of frontline employees, based on the information from frontline bank employees in Turkey, is presented.

Influence, Family, Domestic relations, Family relations, Bank employees, Employee performance

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A new framework for service supply chains

Article Abstract:

The need of supply chain management model in service industry to improve competitive advantage is emphasized.

General services, Models, Logistics, Business logistics, Competitive advantage

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