Civil service reorganization and urban and regional development in Britain

Article Abstract:

The spatial development of the civil service has resulted in the expansion of the role and the increase in efficiency of public services in the economy geography of the UK. The Keynesian-style intervention in the early post-war period led to the growth of employment in the civil service and encouraged spatial decentralization. However, economic and social policies changes beginning 1979 had a dramatic impact of civil service location. In 1988, the introduction of a new phase of development led to a market-oriented civil service.

Analysis, Economic policy, Civil service

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Internet service providers

Article Abstract:

It is anticipated the UK market for Internet service providers will increase by 51.4% in 1999. The number of subscribers to an Internet access provider rose by 132.3% between 1994-1998. The total UK market for Internet access is valued at around 375 million pounds sterling. Dixons Group Plc have introduced a new service provider called Freeserve which had 1 million customers in its first 18 weeks in operation. A study in Nov 1998 concluded some 8 million people, in the UK, had access to the Internet.

Telegraph & other communications, Internet, Internet service providers, Supply and demand, Statistics

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Service with a snarl

Article Abstract:

Recent research appears to indicate that the standard of customer service offered by the UK's retailers is declining. It is true that retailers find it hard to recruit motivated, professional people, but they should not automatically assume that their customer service standards have dropped. It is important to consider whether customer expectations have changed. This can happen very quickly if a new service oriented competitor enters the market or a newspaper publishes some influential articles.

Standards, Retail industry, Retail trade, Customer service, Public relations

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