It's consumer banking, Ed

Article Abstract:

Consumer banks have been adding process-driven technology without much concern as to its effects on customers, but now many banks are taking step top get customers to use new technology, and tailoring technology for their needs. First Union Bank's pilot experiment in Asheville, NC, is described.

Innovations, Forecasts and trends, Automated teller machines, Customer service

---

Dial C for cash

Article Abstract:

Firstdirect telephone banking service has become a hit with British consumers. Midland Bank PLC, its parent bank, is looking for ways to expand the service, and Midland's competitors are announcing telephone banking services of their own. The effect on local bank branches may be small.

United Kingdom, Management, Home banking, Home banking services, Midland Bank PLC (London, England), Firstdirect

---

Similar abstracts:

• Abstracts: It's working: Russian price reform. Sliding: Russia. The battle of Russia's capitalisms
• Abstracts: Another try: Kashmir. Taking and killing in Kashmir. A lifetime ago: Kashmir
• Abstracts: Discounted: the City. The end of the miracle
• Abstracts: Changing gear: British building societies. Britons abroad: a richer dust, concealed

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.