Managing IT as a portfolio of services

Article Abstract:

Managing IT as a portfolio of services helps in achieving necessary focus to deliver business value from IT investments. The critical role that employees at all levels play in the delivery of services in and around the processing, provisioning and stewardship of information is highlighted.

Management dynamics, Computer and Data Processing Services, Computer services industry, Information technology services industry, Customer satisfaction, Company business management, Quality of service, Quality of service (Computer networks)

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Using an intellectual capital perspective to design and implement a growth strategy: The Case of APiON

Article Abstract:

APiON, a telecommunications software company, realized a dramatic rise in shareholder value by focusing on using its intellectual capital resources. Ideas on how intellectual capital can be harnessed and used to boost shareholder value are presented.

United Kingdom, Prepackaged software, Strategy & planning, Planning, Northern Ireland, Planning & Information, Case studies, Computer software industry, Software industry, Internet software, Business planning, Information management, Corporate growth, Value added, ApiON Ltd.

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Customer relationship management (CRM) in financial services

Article Abstract:

The use of Customer Relationship Management software in the financial services industry is discussed.

Methods, Financial services industry, Financial services, Customer relations

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