Student satisfaction index in Portuguese higher education

Article Abstract:

An explicative model of the student's opinion process was estimated to measure student's satisfaction with higher education in Portugal. It was found that on a scale of 1 to 100, student satisfaction with Portuguese state university education is only 54, indicating that satisfaction is only moderate. Universities in Portugal may compare their own performance using this value as a reference point.

Portugal, Students, College, Evaluation, Surveys, Education, Higher, Higher education, College students, Educational aspects, Report

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The Spanish restaurant sector: evaluating the perceptions of quality

Article Abstract:

Total quality management in the Spanish restaurant industry based upon customer satisfaction measurements is discussed.

Product quality, Eating places, Restaurants & Food Service, Food Services and Drinking Places, Spain, Case studies, Restaurant industry, Quality management, Total quality management

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Importance-performance analysis revisited: the role of the factor structure of customer satisfaction

Article Abstract:

Bank services are evaluated based upon customer satisfaction research utilizing importance-performance analysis.

Marketing procedures, Banking industry, Customer relations

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