Teaching the art of service

Article Abstract:

Chinese hotels are struggling to improve their standards of service in a country plagued by a limited english speaking labor force. The level of service given to customers is low compared to neighboring countries and some hotels have opted to training teenagers after they graduate from high school. The strategy guarantees a steady flow of trained employees and a level of employers security since the trainees are required to sign service contracts prior to their training.

China, Hospitality industry

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JIHD's plan to buy Satelindo stake spurs interest, not consensus, among investors

Article Abstract:

Jakarta International Hotels and Development's (JIHD) plan to acquire a stake in telecommunications firm Satelindo has been criticized by investors. They claim that an investment in telecommunications does not complement JIHD's existing businesses and believe that the company lacks expertise in this field. However, corporate secretary Thomas F. Welford says that the decision will provide investors with a stable source of revenue.

P.T. Jakarta International Hotels & Development

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Bangkok's Oriental Hotel rolls up its sleeves and buffs up meticulous service as rivals lurk

Article Abstract:

The Oriental Bangkok is aggressively promoting itself as 'the world's best hotel' to compete with newer and more modern hotels in Thailand. It hopes to outperform the competition through superior service. The hotel's service efforts do not go unnoticed by its guests, many of whom are very impressed with the treatment they are receiving from the Oriental's personnel from senior executives down to pool attendants.

Services, Thailand, The Oriental, Bangkok, Thailand

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