UK: JUST THREE HEALTHCARE PROVIDERS IMPROVE

Article Abstract:

Bupa, PPP and Western Provident Association were the only medical insurance providers to improve their services to healthcare intermediaries in 2000, according to a survey of members by the Association of Medical Insurance Intermediaries (AMII). The survey found that the service of Universal Provident, Clinicare, Permanent Health, Legal & General, Exeter, BCWA, Norwich Union, Standard Life and Royal & Sun Alliance did not improve, none being rated as very good in ratings ranging from poor to excellent. Factors taken into consideration were liaison with consultants, responses to phone calls, letters, responses and queries of policyholders, and requests to amend policies.

Product quality, Financial Services, Finance and Insurance, Security Insurance Company of Hartford, Standard Life Assurance Co., Legal and General Group PLC, Norwich Union PLC, Private Patients Plan Ltd.

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UK: BUPA OFFERS FIXED PREMIUMS ON PMI

Article Abstract:

Bupa is offering fixed premiums on its existing schemes for small and medium-sized enterprises (SME) to provide greater access to private medical insurance (PMI). Prices will be fixed for individual employees as opposed to the group, to provide more flexibility on the SME schemes, which include Premier Cover and Premier Network. Companies will gain greater control over their future expenditure and budgets, improve cash flow management and ensure subscription rates do not change for two years. Some IFAs claim they will recommend the scheme to their clients.

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UK: NUH AND BUPA RELAUNCH TELEPHONE ADVICE SERVICES

Article Abstract:

Norwich Union Healthcare, personal medical insurance (PMI) provider, and Bupa HealthLine, PMI provider, are expanding their medical advice telephone services. The Norwich Union service will be able to take 80,000 calls/year and enable callers to speak to a nurse or a doctor. The Bupa HealthLine service, initially for corporate medical insurance customers is now available for users of the Heartbeat PMI plans. The service is provided by nurses with access to doctors if necessary.

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