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What do consumers want from banks?

Article Abstract:

Banks and other financial services providers are aware that their profitability and institutional survival depends on their ability to develop and retain customer loyalty. A series of consumer research sessions was held in Indianapolis, IN; Tampa Bay, FL; Kansas City, KS; and Madison, WI, to find out what customers want from their banks. The three main issues that emerged from these discussions were related to consumer needs, consumer education and the dichotomy in the minds of panel members.

Author: Chakravarty, Sugato, Feinberg, Richard A., Widdows, Richard
Publisher: Thomson Financial Inc.
Publication Name: Journal of Retail Banking
Subject: Business
ISSN: 0195-2064
Year: 1995
Commercial Banking, Research, Commercial banks, Customer service

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Exploiting opportunities in small-business lending

Article Abstract:

The small-business loan market is a potentially profitable sector of the banking industry if managed efficiently. It disperses the problem of excess capacity through an efficient credit analysis system. However, before expanding this loan sector base, credit managers must thoroughly understand the business, enhance efficiencies in credit analysis, service delivery and operations and develop a risk management system based on portfolio management strategies.

Author: Davies, Michael S.
Publisher: Thomson Financial Inc.
Publication Name: Journal of Retail Banking
Subject: Business
ISSN: 0195-2064
Year: 1993
Methods, Finance, Small business, Credit management

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Subjects list: Banking industry, Services
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