Assessing hierarchical differences in job-related attitudes and turnover among retail managers

Article Abstract:

A model of organizational turnover is expanded from previously reported models to include an extraorganizational antecedent and comparison across two different hierarchical levels of management. Role ambiguity, role conflict, and work-family conflict were used as antecedents of job satisfaction, organizational commitment, intent to leave, and actual turnover. The basic model of turnover was supported in both levels of management. In addition, several additional relationships that have been found in previous studies were tested. Implications of these results for retail managers are discussed. (Reprinted by permission of the publisher.)

Research, Beliefs, opinions and attitudes, Job satisfaction, Employee turnover, Store managers

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Improving the Profitability of Retail Merchandising Decisions - Revisited

Article Abstract:

Performance measurement of retail profitability is necessary in retail profitability management. One measurement technique is Gross Margin Return on Inventory Investment (GMROI). The effectiveness of GMROI is evaluated using regression analysis. A national chain of specialty stores is employed for the study. Study results indicate the relevance of GMROI for retail control, planning and analysis. GMROI is shown to have a high association with Percent Return on Net Assets.

Measurement, Profit, Profits

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Modeling the patient-physician service encounter: Improving patient outcomes

Article Abstract:

The role of interpersonal interactions in recommendation is described where physician service encounters are different as they involve one-to-one interactions, frequent encounters with the same physician, intimate exchanges, variability across encounters and require patient cooperation to achieve successful health outcomes. These aspects increase patient reliance on interpersonal elements of encounter and encourage compliance with medical advice.

Models, Analysis, Physician and patient, Physician-patient relations, Outcome and process assessment (Health Care), Outcome and process assessment (Medical care)

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