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Concierge services help deliver better work/life balance at Bronson Healthcare Group

Article Abstract:

The influence of the concierge services program on Bronson Healthcare Group to becoming a place of excellence is discussed. The ways in which the Concierge services have helped the company to create a competitive advantage in the talent market by improving the quality of work and life, are explained.

Author: Ulshafer, Susan, Potgeisser, Marilyn, Lima, Tillie Hidalgo
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2005
Quality of work life, Concierge services, Bronson Healthcare Group

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Improving supervisors' effectiveness: Mayo Clinic finds answers through research

Article Abstract:

The training and coaching procedure followed at Mayo Clinic Scottsdale, for upgrading the skills of its first line supervisors, which was designed by the findings from a research conducted on its previous employees is discussed.

Author: McElrath, Matthew, Godat, Lynn, Musson, Joanne, Libow, Judy, Graves, Jamen
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2005
Methods, Training, Supervisors, Mayo Medical Ventures

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People: the lever for changing the business model at Learning Point Associates

Article Abstract:

Learning Point Associates' employee and management-centric changes including bringing in new talent and giving rewards, which made the company competitive, is discussed.

Author: Burkhardt, Gina, Gerard, Diane
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2006
Market share, Schools & educational services, not elsewhere classified, Case studies, Business, Educational services industry, Company market share, Business models

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Subjects list: United States, Management, Human resource management, Health care industry, Company business management, Company personnel management
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